Refund Policy

Refund Policy Last updated: March 2026

Digital Product Policy All products sold in the Xanita Cut File Store are digital files delivered electronically. Due to the nature of digital goods, we are unable to offer refunds once a file has been downloaded.

This policy is consistent with the Consumer Protection Act 68 of 2008 provisions applicable to digital goods that have been accessed or consumed.

Download Issues If you are unable to download your file due to a technical error on our side, please contact us within 7 days of your purchase at info@xanita.com or call +27 21 852 0606. We will investigate and, where the fault lies with us, provide you with a replacement download link.

Duplicate Purchases If you accidentally purchase the same product twice, please contact us immediately at info@xanita.com before downloading the duplicate. We will review the case and issue a refund for the duplicate charge where applicable.

Contact Xanita (Pty) Ltd info@xanita.com +27 21 852 0606