Refund policy
Last updated: 6 August 2026
At Cutfile Store, we sell digital products that are delivered electronically. Because our products are digital downloads and cannot be physically returned, we do not accept returns, exchanges, or refunds once a purchase has been completed and the file has been made available for download.
Digital Products
All products sold on Cutfile Store are digital files. No physical items are shipped.
Once your payment has been processed, you will receive access to download your purchased files. As these files cannot be "returned" after delivery, all sales are considered final.
If You Experience a Problem
We want you to have a great experience. If you encounter any issues, we'll do our best to help.
Please contact us if:
- Your download link is not working.
- You receive the wrong file.
- A file is corrupted or incomplete.
- You have trouble opening or accessing your purchase.
- You believe there is an error with one of our files.
Where appropriate, we will provide a replacement file, updated version, or technical assistance.
Refunds
Refunds are generally not provided for:
- Accidental purchases.
- Change of mind.
- Purchasing the wrong file.
- Compatibility issues where software requirements were clearly stated.
- Failure to read the product description before purchasing.
However, if there has been a genuine error on our part, we will review your request and work with you to find a fair solution.
Contact Us
If you need assistance with your order, please contact us with your order number and a description of the issue. We aim to respond as quickly as possible and resolve any problems promptly.